Privacy Policy
Surrey Movers Data Protection and Privacy Policy
This Privacy Policy explains how Surrey Movers collects, uses, stores, and protects personal data belonging to its customers and prospective customers in the Surrey area. It also sets out the rights you have under the UK General Data Protection Regulation and related data protection laws.
By using our services, requesting a quotation, or otherwise interacting with Surrey Movers, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Surrey Movers customers, prospective customers, and individuals who contact or interact with Surrey Movers in connection with moving, packing, storage, or related services within the Surrey area.
This policy covers personal data processed in both digital and paper formats and applies whether data is collected online, over the phone, or in person.
Data Controller
Surrey Movers is the data controller in respect of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We may collect and process the following categories of personal data when you interact with us or use our services:
Identification and contact details: name, address, previous and new addresses for removals, contact details such as city or town, and other basic contact information you provide to enable us to communicate with you.
Service and booking information: details of your move, including property type, access details, inventory lists, packing requirements, dates and times of moves, and any special instructions relevant to providing our services.
Communication data: information included in emails, messages, letters, forms, and telephone conversations, including enquiries, quotations, complaints, and feedback.
Billing and payment records: information relating to invoices, amounts due, payment history, and confirmation that payments have been made. We do not store full payment card details; where payments are taken via a payment processor, that provider will process card details on our behalf.
Technical and usage data: if you use our website, we may collect information such as IP address, device information, browser type, and general usage data required for security, analytics, and service improvement.
Job application data: if you apply for a role with Surrey Movers, we may collect your curriculum vitae, employment history, qualifications, and references. A separate privacy notice may apply to employment-related processing.
How We Collect Your Personal Data
We collect personal data from you directly when you request a quotation, book a service, contact us by phone or in writing, or complete forms on our website. We may also receive data from third parties, for example from comparison sites or partners who refer you to us, where they have confirmed that you consented to the referral.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under the UK General Data Protection Regulation and relevant data protection legislation. The lawful bases we rely on are:
Contract: to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, arranging surveys, planning and carrying out your move, managing payments, and customer service.
Legal obligation: to comply with legal and regulatory requirements, including record keeping, tax, accounting, and responding to lawful requests from public authorities.
Legitimate interests: to pursue our legitimate business interests, such as improving our services, managing and developing our business, ensuring the security of our systems, preventing fraud, and handling queries or complaints. We balance these interests against your rights and freedoms and limit our processing to what is necessary.
Consent: in limited circumstances, we may rely on your consent, for example for certain marketing communications or optional surveys. Where processing is based on consent, you may withdraw your consent at any time, and we will stop that processing.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide moving, packing, and related services, including arranging surveys, planning logistics, and carrying out your move.
To prepare and provide quotations, confirm bookings, and issue invoices.
To communicate with you regarding your enquiry, booking, service updates, and customer support.
To manage our business operations, including internal administration, reporting, and quality control.
To maintain accurate financial and accounting records.
To improve and develop our services, for example by analysing feedback and service performance.
To protect our legal rights, enforce our terms, and manage or defend legal claims if necessary.
To comply with applicable laws and regulatory requirements.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for our business and to provide our services, including:
Service providers and contractors who assist us with removals, packing, storage, or specialist services, where they process data on our behalf and only in accordance with our instructions.
Payment and finance providers that process payments or handle financial transactions associated with our services.
Information technology and system support providers that host or maintain our systems and data storage.
Professional advisers, such as accountants, insurers, or legal advisers, where necessary for business management, risk management, or legal advice.
Public authorities or law enforcement agencies where we are required to do so by law or in connection with the prevention or detection of crime or fraud.
Where we engage third parties as data processors, we require them to implement appropriate technical and organisational measures to protect personal data and to process it only as instructed by Surrey Movers.
International Transfers
Our core operations are based in the United Kingdom and we aim to store and process personal data within the UK or the European Economic Area. If it becomes necessary to transfer personal data outside these regions, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent protections required by data protection law.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
Customer records connected with moving and related services are typically kept for a period that allows us to manage our relationship with you, handle any queries, complaints, or legal claims, and meet regulatory and tax obligations. At the end of the relevant retention period, personal data will be securely deleted or anonymised.
If we process personal data based on your consent for marketing, we will retain that data until you withdraw your consent or it is no longer needed for the purpose originally collected, whichever occurs first.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, physical security for paper records, secure disposal processes, and regular review of our security practices.
Your Data Protection Rights
Under the UK General Data Protection Regulation, you have the following rights in relation to your personal data, subject to applicable legal conditions and exemptions:
Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of that data.
Right to rectification: you can request correction of inaccurate or incomplete personal data about you.
Right to erasure: in certain circumstances you can request that we delete your personal data, for example where it is no longer needed for the purpose collected or where you withdraw consent and no other lawful basis applies.
Right to restriction of processing: you can ask us to restrict the use of your personal data in certain situations, such as while we verify its accuracy or consider an objection.
Right to object: you may object to processing based on our legitimate interests, including profiling related to those interests. We will stop processing unless we have compelling legitimate grounds that override your interests or where processing is required for legal claims.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, machine-readable format, or transfer it to another controller where technically feasible.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. This will not affect processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how Surrey Movers handles your personal data, you can contact us using the details provided on our website or in your service documentation.
You also have the right to lodge a complaint with the supervisory authority responsible for data protection in the United Kingdom if you believe your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any changes will be posted in the latest version of this policy, and the updated policy will apply from the date it is published.
We encourage you to review this Privacy Policy periodically to stay informed about how Surrey Movers protects your personal data.
